What We Do

Capitalizing on BenchMark's professional experience and acquired knowledge base from Benchmark programs, BenchMark consultants are able to serve clients as subject matter experts, change managers, researchers, project team members, and business case developers. Projects typically fall into the following categories.

• Process Reengineering
• Operations Consolidation
• Change Management
• Service Quality Measurement & Improvement
• Technology Evaluation & Implementation
• Cost Reduction / Revenue Enhancement
• Mergers / Acquisitions
• New Product Introduction
• Team Facilitation
• Multi-site, Internal Benchmark Comparisons
• Productivity Measurement and Staffing Optimization
• Strategic Alignment
• Compliance and Internal Control Process Reviews

These engagements generally involve one or more of the following financial service business segments:

• Consumer Direct Lending
• Auto Finance
• Mortgage Lending
• Small Business Commercial Lending
• Middle Market Commercial Lending
• Corporate Lending (Syndications, Participations)
• Retail Bank Delivery
• Deposit Services
• Commercial Treasury Management Services

Our Methodology

In most instances, BenchMark utilizes a three-phase approach beginning with an assessment of the current situation that identifies the potential value associated with change. The second phase involves a client and BenchMark partnership to design a new target business environment. And, in the final phase BenchMark implements the determined changes in order to realize the desired goal(s). The result is fact-based, measurable results.