Operating Expense Reduction and Revenue Enhancement

Client Need: A $5 billion multi-charter community bank was interested in significantly decreasing its operating expenses and enhancing its revenue while developing an operating environment that would facilitate anticipated growth.

Solution: BenchMark Consulting documented the current operating environment including technology, workflows, processes and procedures. The client’s current performance was compared to that of industry peers in the Benchmark database. From that analysis, alternative design proposals were developed, a desired alternative was selected, and a detailed design was developed and implemented using client teams.

Results: Annual savings in excess of $6 million from the consolidation of common affiliate functions. A leveraged infrastructure was implemented to allow for anticipated growth. Management information was implemented to monitor key performance and metrics including service levels, employee performance, staffing models, staff scheduling tools, check clearing availability, project planning, issue tracking and resolution reporting.