Loan Origination Improvements

Client Need: The Consumer and Small Business Lending division of a super-regional bank expressed interest in improving application processing, underwriting, and document preparation performance by identifying best practice and scalable opportunities for process improvements, policy improvements, product standardization, and product delivery.

Solution: Utilizing its knowledge base, BenchMark created process designs incorporating high performance attributes, prepared organizational recommendations, and developed change propositions to enhance operational efficiency and effectiveness.

Results: Identified process change opportunities in application processing, underwriting, and document preparation valued to increase capacity 45% in Consumer Lending and 17% in Small Business Lending. Prepared implementation plan to deliver major change initiatives and was subsequently engaged for implementation.