Client Need: A top 20 commercial bank wanted to double its small business volume within 3 years while maintaining its current profitability spread. To do so required an evaluation of the client’s current organization, policies, products, processes and technology performance.
Solution: BenchMark assessed and documented the client’s small business loan origination environment and compared these findings with BenchMark’s database of high performers and industry best practices, resulting in identification of improvement opportunities. BenchMark delivered organizational and core process design recommendations along with service level agreements, management reporting needs, product sets, branch small business handbooks, staffing models and position descriptions.
Results: BenchMark delivered design alternatives to enable the client to meet its growth goals while maintaining its profitability spread.