Third Party Servicing Sales Improvement

Client Need: An $8 billion auto finance company with a low closure rate on third party servicing opportunities was interested in exploring improvement options.

Solution: BenchMark conducted a customer satisfaction survey, interviewed all sales personnel and assessed the current operating environment including organization, systems, marketing materials and responses to RFPs. From this assessment, recommendations for closure improvement were developed and delivered.

Results: Identification of over 150 new sales opportunities and the development of three new servicing relationships were completed.