Originations Backlog

Client Need: The dealer credit services unit of a $50 billion super regional bank was experiencing a backlog in review, booking, and funding of new contracts, which negatively impacted collection rates, customer service and financial reporting. The unit was converting its automated credit system and wanted optimization recommendations after the conversion.

Solution: BenchMark Consulting documented the post-conversion operating environment including organization, workflows, processes, policies and procedures. Process steps were identified for elimination, automation or streamlining and recommendations for organizational and credit policy changes were made.

Results: Implementation of these recommendations resulted in increased capacity (an additional 30% loan volume) and a reduction in operational risk.