Leveraging Lending Technology

Client Need: A $5 billion finance company with 130 branches wanted to better leverage its new technology and increase capacity by redesigning all work processes to allow for business growth without additional staff.

Solution: BenchMark Consulting documented the current operating environment including workflows, processes and procedures. Processes were streamlined and customer service delivery improvements were recommended based on the new system functionality.

Results: BenchMark identified re-deployment of 36 FTE to new sales functions to handle an expected increase of $51 million in annual loan volume.