Originations, Servicing and Collections Best Practices

Client Need: A captive automobile lender wanted an internal benchmark conducted among its multiple origination, customer service and collection sites to determine best practices for corporate-wide standardization and expense reduction.

Solution: The BenchMark team documented all sites’ processes and those results were compared to industry peers in the BenchMark database. From that analysis, opportunities for improvement and recommendations to optimize pricing and collections strategies were documented.

Results: $27 million in identified potential savings along with strategy improvements resulted in best practices recommendations, expense reduction and strategies to reduce losses.