Consumer Lending Operations Assessment and Design

Client Need: A $30+ Billion bank was interested in a performance assessment of its consumer loan operation along with its technology strategy to identify opportunities for performance improvement.

Solution: BenchMark Consulting reviewed and documented the current operating environment including policies, processes, staffing and technology strategy. The client’s current performance was compared to that of best-in-class industry peers and from that analysis, recommendations regarding organization, policy, process workflow, staffing and prioritization plans for system acquisitions were developed.

Results: BenchMark recommendations resulted in the identification of $2.6 - $4.0 Million in FTE reduction opportunity once all policy, system, organization and process changes are implemented.