Home Equity Automated Decisioning

Client Need: The home equity division of a $155 billion commercial bank holding company required subject matter expertise to improve utilization of automated tools in making home equity lending decisions.

Solution: BenchMark provided subject matter expertise to analyze transactional details and evaluate regional performance. Recommendations were submitted supporting a change in the debt-to-income policy and improvements to system review rules. Analyses were provided identifying regional differences that impacted overall division performance.

Results: In one year, changes to policy, review rules and regional practices combined with targeted application in-take training contributed to an increased in the use of automated decisioning by 50%.