Client Need:
A
regional commercial bank holding company requested a subject matter expert (SME)
to assist as a team member on a Loan Operations optimization/Six Sigma project.
BenchMark was engaged to mentor Loan Operations management in identifying
high-yielding process improvements and efficiencies in consumer and commercial
lending operations to deliver better service to their customers and
differentiate themselves in the marketplace.
Solution:
BenchMark
provided an SME that assisted management in developing analytic tools for the
purpose of identifying areas and projects that could improve service delivery to
their network of lenders and branches for the ultimate goal of serving their
clients better. Comparisons within
the industry were used to identify the most appropriate and timely improvements
for the Loan Operations staff to focus their efforts.
Results:
The
project team recommendations allowed the group to go forward with the Six Sigma
projects that will add continuous improvement and continue to allow additional
loan growth while identifying proper staffing levels and efficiencies.