Mortgage Lending Assessment

Client Need:  A community bank mortgage subsidiary requested an assessment of originations processes from meet and greet with the borrower through shipping to investors.  The review included originations of retail mortgages and construction/permanent mortgage loans in 3 branch offices across 2 states, as well as wholesale mortgage originations services provided to wholesale and correspondent clients in 8 states.  The client requested quantified process, product, and strategic recommendations to enable improved efficiency and effectiveness while maintaining their reputation as a service-oriented community bank.

Solution:  BenchMark provided subject matter experts that analyzed the core processes from loan sales and originations through shipping to investors. Recommendations were made to design and implement high performance change propositions for wholesale and retail mortgage loans as well as for construction/permanent and home equity loans and lines of credit.

 Result:  The project team delivered a performance report identifying specific opportunities that, when implemented, will result in over $750,000 in combined annual savings and revenue enhancements. Change propositions for loan processes were quantified and prioritized to identify the greatest potential for significant impact to bank performance.