Mortgage Servicing Consolidation of Payment Processing II

Client Need: A large national mortgage bank requested assistance with the consolidation of multiple loan servicing payment processing departments, specifically in the area of project management and business site consolidation expertise.

Solution: BenchMark documented all sites’ processes and developed a conversion plan for process integration and consolidation. Training was provided to employees at the consolidation site and post implementation monitoring ensured complete success.

Results: Successful consolidation of payment processing occurred by scheduled deadline without any adverse impact.