Loan Servicing Target Environment

Client Need: A top ten bank holding company wanted assistance with the creation of a single, multi-purpose loan servicing target environment with optimized processes and fully leveraged technology for its small business, wholesale and middle market business lines.

Solution: BenchMark conducted an assessment of the business lines and their support areas, including interviews with the line of business partners, to define the current operating environment. From that analysis, BenchMark identified immediate opportunities for improvement and defined the components of a premier single, multi-purpose loan servicing environment with recommended work flow improvements and consolidation opportunities.

Results: Savings opportunities from consolidation, and optimization of technology and processes, resulted in $2.5 Million identified in the first year, up to $12.2 Million annual run rate in the fourth year.