Small Business Origination and Technology Improvements

Client Need: A super-regional bank was interested in an independent assessment of its current business banking policies and processes. The bank was particularly interested in originations, the management of risk through its renewal process, and new system selection advice.

Solution: BenchMark Consulting documented the current operating environment and compared it to that of industry peers in the Benchmark database. Opinion on system selection and recommended functionality was presented to the client along with a new target design.

Results: Benchmark proposed organizational, job function, workflow changes along with a recommended expansion of auto decisioning on portfolio credits, which served to reduce turn times, increase capacity and capture rates, reduce staff and improve credit quality. BenchMark provided consulting expertise on the new target design implementation.