Design and Implementation for Deposit Operations

Client Need:  A fast growing Internet Bank had significant growth goals of increasing deposits by 50%.  To accomplish this growth, it was critical that the bank have best-in-class deposit operations.  Limited metrics and measurements were in place to validate performance or track performance trends.

Solution:  BenchMark designed a new organizational structure with documented roles and responsibilities; designed and implemented new workflows to minimize handoffs, allow for easier management and tracking, and improve productivity and efficiency; and implemented volume tracking, performance metrics, and management reports.

Results:  The Client will realize over $300,000 in savings over the next three years.